questions

wagl is an independent online store for well-made objects for dogs: collars and leads, beds, bowls, travel pieces and apparel. We choose a small number of things and write about materials and care in our journal. wagl was founded by Joseph Gahagan and opens in November 2026.

There are two ways, and every product page shows which one applies.

• "shop at" followed by a retailer's name. The link takes you to another retailer's website. You buy from that retailer, on their site, under their terms.
• "add to bag". You buy from wagl, on wagl.com. wagl is the seller, and the maker ships the piece to you.

No. wagl is not affiliated with, endorsed by or sponsored by the brands or retailers we link to, unless a page says otherwise. Brand names are used only to describe the products. See our affiliate disclosure.

Sometimes. When you follow a "shop at" link and buy, the retailer may pay wagl a commission. You pay the same price you would otherwise. Commissions do not decide what we feature or what we say about it, and brands cannot pay to be included.

The retailer does. Prices, stock, sizes, taxes and delivery charges on their site are set by them and can change at any time. The price on their checkout page is the one that applies. If it differs from what you saw on wagl, the retailer's price is correct; please tell us so we can update our page.

Contact the retailer you bought from. Their shipping, return and refund policies apply, and they hold your order details. wagl cannot see, change or refund orders placed on another retailer's website. If you are unsure which retailer you used, your order confirmation email will show it, and we are glad to help you find the right contact.

Write to hello@wagl.com with your order number and the item. Return windows and conditions are set by each maker and shown on the product page before you buy. In general, items must be unused and in their original packaging. Personalized, monogrammed and made-to-order pieces, and items the product page marks as non-returnable, cannot be returned unless they arrive damaged or defective. Please do not send anything back without a return authorization; returns go to the maker, not to wagl. Full details are on our refund policy.

These are pieces offered directly on wagl.com by independent makers and studios. We are adding makers slowly, so there may be few at first. Some are kept in stock by the maker; some are made to order. The product page shows the maker, the materials, the estimated time to ship and the return terms before you buy. The maker packs and ships your order; wagl handles your questions, returns and refunds.

Orders placed on wagl.com ship to addresses in the United States only for now. Some makers cannot ship to every US address, for example Alaska, Hawaii, APO/FPO/DPO addresses or US territories, and some larger pieces cannot go to PO boxes. Where that applies, the product page or checkout tells you before you pay. We do not yet ship to the UK, EU, UAE or elsewhere. For retailer links, the retailer's own shipping regions apply.

Each product page shows its own estimated time to ship; made-to-order pieces take longer, and say so. Because each maker ships from its own studio or warehouse, one order may arrive in several parcels on different days, each with its own tracking email. If a piece cannot ship within the time shown, we will write to you with a new date, and you can choose to wait or cancel for a full refund.

We are sorry. Please email hello@wagl.com as soon as you can, ideally within 7 days of delivery, with your order number and photos of the item and packaging. Keep the packaging until we have resolved it. We will arrange a replacement or a full refund, including original shipping.

Yes. Write to us with a little about the dog and the person, and we will suggest a few pieces. You can enter a different delivery address at checkout for wagl.com orders. Gift wrapping and handwritten notes are not available at the moment. For retailer links, gift options are set by the retailer.

Measure your dog's neck with a soft tape where the collar will sit, over the coat your dog has now. A well-fitted collar lets you slide two fingers flat beneath it; if you cannot, it is too tight, and if more fit, it is too loose. Compare your measurement with the maker's own size chart, since makers size differently, and aim for a fit near the middle of the adjustment. Growing puppies need checking often. If you are unsure, send us the measurement, breed and age.

Write to hello@wagl.com. A person reads every message, and we reply to every message. Tell us about your dog: breed, age, size, habits. We can help with choosing and sizing, gifting, care and repair questions, and orders and deliveries. See concierge.

We collect what we need to run the store, take orders and, if you sign up, send our newsletter. When you order on wagl.com, we share your name, address and order details with the maker so they can ship to you. We do not sell your personal information for money. We use analytics and advertising tools from Google, Meta and Pinterest; you can opt out at your privacy choices, and we honor the Global Privacy Control signal. To access, correct or delete your information, email hello@wagl.com with the subject "privacy request". Full details are in our privacy policy and cookie policy.

Use the unsubscribe link at the foot of any wagl email, or write to hello@wagl.com. We will stop sending marketing email. Messages about an order you placed may still be sent.