Refund policy
this page covers orders placed directly on wagl.com ("add to bag"). if you bought through a link to another retailer, that retailer's shipping and return policy applies; please contact them directly.
returns
return terms are set by each maker. the return window, conditions, and who pays for return shipping are shown on the product page before you buy, and those terms apply to that item.
in general, to be eligible for a return an item must be:
- unused, unwashed, and not used by your dog,
- in original packaging with tags and inserts,
- not marked final sale, personalized, or made-to-order on the product page.
not returnable (unless damaged or defective)
- personalized or monogrammed items
- made-to-order or custom pieces
- items marked final sale
- hygiene items once opened, where the product page says so
- gift cards
how to return
- email hello@wagl.com with your order number and the item you'd like to return. please don't send items back without a return authorization; they ship back to the maker, not to wagl.
- we'll send return instructions and the maker's return address, along with any return shipping cost that applies under the terms shown on the product page.
- pack the item securely in its original packaging.
refunds
once the maker receives and inspects the item, we'll refund your original payment method. your bank or card issuer may take a few business days to post it. whether original shipping is refundable follows the terms shown on the product page; it is always refunded if the item was damaged, defective or wrong.
exchanges
we don't process direct exchanges. return the original item and place a new order.
damaged, defective or wrong items
email hello@wagl.com, ideally within 7 days of delivery, with your order number and photos. we'll arrange a replacement or a full refund, including original shipping, at no cost to you. see our shipping policy for details.
questions
write to hello@wagl.com. we reply to every message.