Shipping policy

this page covers orders placed directly on wagl.com ("add to bag"). if you bought through a link to another retailer, that retailer's shipping and return policy applies; please contact them directly.

how wagl orders ship

wagl works with independent makers. every piece we sell is either shipped from the maker's stock or made to order. when you order on wagl.com, wagl is the seller, and your order is packed and shipped directly by the maker (or its fulfillment partner) from their studio, workshop or warehouse. that means:

• delivery times vary by maker. each product page shows its own estimated ship time before you buy.
• made-to-order pieces take longer, and the product page says how long before you buy.
• items in one order may arrive in separate parcels, from different places, on different days.
• you'll get a tracking email for each parcel.
• wagl handles your questions, returns and refunds. you don't need to contact the maker.

where we ship

at launch we ship to addresses in the united states only. some makers may not ship to every us address (for example alaska, hawaii, apo/fpo/dpo addresses or us territories), and some larger pieces can't ship to po boxes. where that applies, the product page or checkout will tell you before you pay.

we are not yet shipping to the uk, eu, uae or elsewhere. we'll update this page when we do.

ship times

estimated ship times are set by each maker and shown on each product page. transit time after shipping depends on the carrier and your address. if an item can't ship within the time shown (or within 30 days if no time is shown), we'll email you with a revised date and you can choose to wait or cancel for a full refund.

shipping costs

any shipping charge is shown at checkout before you pay. sales tax is calculated at checkout where it applies.

damaged, defective or wrong items

we're sorry if something arrives less than right. please email hello@wagl.com as soon as you can, ideally within 7 days of delivery, with your order number and photos of the item and packaging. keep the packaging until we've resolved it; the carrier may need it for a claim. we'll arrange a replacement or full refund, including original shipping, at no cost to you.

lost parcels

if tracking shows no movement for several business days, or shows delivered but you don't have it, email us. we'll work with the maker and carrier and send a replacement or refund if the parcel can't be found.

returns and refunds

see our refund policy.

questions

write to hello@wagl.com. we reply to every message.